- Terms & Conditions
Terms & Conditions
The following Terms and Conditions apply to the use of this web site as well as all transactions conducted through the site.
Copyright All content appearing on this Web site is the property of: Stellavolta.com, Houston, TX 77055
Copyright © 2009-2020 Stellavolta LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2020 Stellavolta LLC. All rights reserved.
Trademarks All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process not owned by Stellavolta does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Stellavolta. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Stellavolta or any third party, except as expressly granted herein.
In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through Stellavolta are trademarks or trade dress of Stellavolta. Stellavolta's trademarks and trade dress may not be used in connection with any product or service that is not Stellavolta's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Stellavolta.
Use Of Site This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Stellavolta and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Stellavolta believes that customer conduct violates applicable law or is harmful to the interests of Stellavolta and its subsidiaries.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, we may collect your name, email address, mailing address, phone number or other details to help you with your experience.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
Free Shipping Offers Free shipping offers do not apply to items that ship outside of the contiguous U.S. Additional fees may apply for U.S. shipments to APO/FPO, AK, HI, and PR.
Shipping & Delivery At this time, Stellavolta ships merchandise to locations within the United States. We reserve the right to switch shipping carriers from the one selected with a comparable service to ensure that your package arrives expediently. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Orders placed after 2:00 p.m. CST will be processed the following business day.
FREIGHT AND PACKAGE RECEIVING PROCEDURE UPON ARRIVAL OF YOUR FREIGHT SHIPMENT
You are responsible for being available at the time of freight delivery. If you are not available when your freight order is delivered and the merchandise is returned to us, in addition to any freight fees already paid for the order, you will also be responsible for any return freight costs incurred. If after the merchandise is returned to us, you wish to have your order delivered to you again, additional freight charges will apply.
- Inspect the condition of the shipment
- Count the number of pallets and cartons
- Make sure your count on the enclosed packing list matches the count on the delivery receipt
- Look for any damage to the packaging. Damage to the packaging includes:
- Broken pallets
- Shrink wrap that is falling off, missing, slightly torn, dirty or has holes
- Cardboard with tiny crinkles, dents or tears
- Missing or crushed "no stack" cones
- Inspect underneath any packaging with damage, no matter how slight the damage.
- When in doubt, sign the delivery receipt noting possible damage
YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF RECEIPT. DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU HAVE DETERMINED YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE.
VISIBLE DAMAGE OR SHORT PROCEDURE
Note discrepancies (overage, shortage, or damage) on delivery receipt and unload shipment. The fact that goods are damaged during transportation does not justify refusal to accept them. Have the driver and your representative who receives, inspects, and signs the delivery receipt/bill of lading note the damage. If driver refuses to sign the receipt, make note of driver's name and refusal on delivery receipt.
Request a carrier freight inspection.
IMMEDIATELY FILE YOUR CLAIM WITH THE CARRIER OR FORWARD THE FOLLOWING INFORMATION TO STELLAVOLTA:
- Signed delivery receipt showing the discrepancy noted
- Copy of packing list
- Copy of invoice
- Photographs of damage
Call your Stellavolta representative and place a new order. You are responsible for payment of the original invoice if the carrier denies your claim.
CONCEALED DAMAGE PROCEDURE
You have 15 days from date of delivery to notify the carrier and file a claim for concealed damage. Open your product and thoroughly inspect within this period of time. Request a carrier freight inspection immediately.
GENERAL STORE POLICY
Sales Tax Stellavolta charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
Money Back Guarantee
1) If your purchase is not delivered by the carrier and is lost in transit, Stellavolta guarantees that you will receive:
a) A full refund plus shipping charges OR
b) A replacement
The Money Back Guarantee does not apply if:
a) The delivery is refused
b) Multiple Attempts have been made to deliver the purchase and the carrier returns the item to Stellavolta
c) The address provided is incorrect, unrecognizable, or undeliverable
2) If you receive an item that does not match your order and notify us within 14 days of delivery, Stellavolta will provide you with a prepaid return label to return the unopened item with all original accessories, manuals, packaging, and/or shrink wrap and:
a) Guarantees a full refund plus shipping charges upon receipt of the returned item OR
b) An exchange for the correct item
The Money Back Guarantee does not apply if:
a) The item returned matches the item ordered AND/OR
b) The item returned is opened and/or missing accessories, manuals, packaging, and/or shrink wrap
International Orders Originating Outside of the U.S. It is your (the buyer) responsibility to ensure items can be legally imported to your country. Import duties, customs/VAT taxes, or other clearance fees are not included in the purchase amount and are your responsibility. Rates vary and can be calculated using online tools, such as a Duty Calculator. Please check with your country's customs office to determine for certain what these additional costs will be.
Exchanges or Returns. Please contact us before returning or exchanging an item to receive a return authorization (RA). Items returned to us without receiving a return authorization will be returned to you at your expense. We accept exchanges and returns for unopened items or damaged/defective products within 30 days of receipt of shipment (14 days for large ticket items or items that ship freight). A 20% restocking fee may apply to multiple quantity returns or large ticket items. A 20% restocking fee will apply for all products that ship freight. Exchanges and returns are not accepted after 30 days of receipt of shipment (14 days for large ticket items or items that ship freight).
Unopened Products. To make an exchange or return for an unopened product, please call Stellavolta at (713) 869-4656 or email us at ContactUs@Stellavolta.com to obtain a Return Authorization. If the exchanged or returned product is unopened with all original accessories, manuals, packaging, and/or shrink wrap, you will be responsible for return shipping. If the product was sold with free shipping, shipping charges to deliver the item will be deducted from the refund amount. A refund to your method of payment will be processed within one week of receiving an authorized return minus any applicable shipping charges.
Damaged/Defective Products. To make an exchange or return for a damaged/defective product, please call Stellavolta at (713) 869-4656 or email us at ContactUs@Stellavolta.com to obtain a Return Authorization. If the product is returned for being damaged/defective, we will provide a return shipping label for domestic shipping costs. If we test and confirm the product is damaged/defective and receive the product along with all original accessories, manuals, and packing, we will provide a refund for the purchase price of the product plus domestic shipping charges, if any, assessed at the time of purchase. International shipping charges, if any, will not be reimbursed. A refund to your method of payment will be processed within one week of receiving an authorized return. If we test and confirm the product is in full working order, a refund will not be provided and you will be responsible for providing a return shipping label to have the product returned to you.
Store Hours Customer service is available as defined on the Contact Us page of this web site. Telephone calls will be monitored and recorded for quality and business purposes.